Privacy Policy

1. Introduction

Welcome to Returnzie ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Billing address and payment information
• Pickup and delivery addresses
• Package details and photos
• Communication preferences
• Any other information you choose to provide

We also automatically collect certain information when you use our service, including:

• Device information (type, operating system, unique identifiers)
• Log information (access times, pages viewed, IP address)
• Location information (with your consent)
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect customers with drivers for pickup services
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent activities
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

• With Drivers: We share pickup details with drivers to facilitate service
• Service Providers: Third parties who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you direct us to share information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@returnzie.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and store information about your preferences and activity. You can configure your browser to refuse cookies, but some features of our service may not function properly without them.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: